FAQ

Frequently asked questions

signati trust

1. What is Signati Trust?

Signati Trust is a trusted digital identity and signature platform that enables companies to conduct electronic signatures, trust services and identity verifications in a legally compliant and secure manner.

2. What legal requirements does Signati Trust meet?

Signati Trust complies with the eIDAS Regulation (EU) and the Swiss ZertES requirements, enabling the legally compliant use of qualified electronic signatures (QES) and seals.

3. What signature types does Signati Trust support?

The platform supports simple (EES), advanced (FES) and qualified electronic signatures (QES) as well as electronic seals for businesses.

4. How does identity verification work at Signati Trust?

Identity is verified via certified methods such as video identification, eID, SwissID, or other KYC-compliant processes. These checks are fully integrated into the signature process.

5. Can Signati Trust be integrated with existing systems?

Yes. Signati Trust can be seamlessly integrated into CRM, ERP, DMS and workflow systems via APIs and standard interfaces.

6. Where is the data stored?

Signati Trust processes and stores data exclusively in Swiss data centers that are ISO 27001 certified and comply with the requirements of the Data Protection Act (DSG).

7. What advantages does Signati Trust offer compared to other signature providers?

Full legal compliance in Switzerland and the EU
Operation in a trusted cloud environment
Integration with Signati Flow and RCS for end-to-end digitization
High degree of automation and user-friendliness

8. Can Signati Trust also be used for international transactions?

Yes. Thanks to eIDAS compliance and recognized trust services, Signati Trust can generate legally valid signatures throughout the EU and in Switzerland.

9. How does Signati Trust support companies with compliance (e.g. DORA, FINMA)?

Signati Trust is part of the Signati compliance architecture and meets regulatory requirements such as DORA, FINMA-RS 08/21, GDPR and DSG. This ensures digital trustworthiness and traceability.

10. What support and services does Signati Trust offer?

Signati Trust offers technical support, onboarding workshops, compliance consulting and managed services for the secure operation of the trust infrastructure.

signati flow

1. What is Signati Flow?

Signati Flow is a platform-based workflow solution for the digital orchestration of business processes, signatures, data flows, and compliance steps. It connects people, systems, and trust services in a secure, automated environment.

2. What is Signati Flow used for?

The solution is used for end-to-end digitization – for example, in contract signing, onboarding of customers or employees, or for automating regulatory approval processes (e.g., in compliance with DORA, FINMA or DSG).

3. Welche Kernfunktionen bietet Signati Flow?

Workflow designer for visual process design
Integration of signature and identity services (e.g., Signati Trust, SwissID)
Automated notifications and approvals
Audit trail and traceability
Secure data transfer and API interfaces

4. How does Signati Flow differ from classic workflow tools?

Signati Flow combines classic BPM functionalities with trust services, legally compliant signature integration, and compliance frameworks. This enables legally binding, auditable, and automated processes.

5. Which systems can be connected to Signati Flow?

Signati Flow can be integrated with CRM, ERP, DMS or HR systems (e.g. Salesforce, SAP, Microsoft 365) via REST APIs, webhooks or connectors.

6. Where is data processed and stored?

Data processing takes place in certified Swiss data centers (ISO 27001) in compliance with the Data Protection Act (DSG). EU data hosting in accordance with the GDPR is also available as an option.

7. How does Signati Flow support regulatory requirements (e.g. DORA, FINMA, ESG)?

Signati Flow integrates regulatory control points directly into the workflow. This ensures digital traceability, risk assessment, and audit security – in compliance with DORA, FINMA, ESG, GDPR, and DSG.

8. Can Signati Flow be adapted to individual business processes?

Yes. Workflows can be configured in a fully modular fashion or extended with custom logic. This allows Signati Flow to adapt to specific business cases and compliance structures.

9. How does the integration with Signati Trust or RCS work?

Signati Flow seamlessly integrates with Signati Trust for signatures and identities, as well as with Signati RCS for secure communication and document transfer. This creates an end-to-end trusted business chain.

10. What advantages does Signati Flow offer companies?

Accelerated processes through automation.
Legally compliant digital workflows
Cost efficiency through reduced manual effort.
Secure and auditable communication
Easy integration into existing IT environments

signati sign

1. What is Signati Sign?

Signati Sign is our platform for electronic signatures. With it, you can digitally sign documents in a legally compliant, secure manner, and independently of your third-party systems – from simple electronic signatures (FES) to qualified electronic signatures (QES) according to eIDAS and ZertES.

2. What is the difference between Signati Sign and Signati Flow?

Signati Sign: A platform for preparing and sending documents directly for digital signature.
Signati Flow: Our intelligent workflow engine that automates processes and integrates directly into your existing systems. Flow ensures that signature processes are seamlessly embedded in your business applications.

3. What are the advantages of integrating Flow into Sign?

Thanks to Signati Flow, you can:

Automatically transfer contracts and documents from your specialist systems (e.g., ERP, CRM) to Signati Sign,
map multi-stage approval and signature processes,
flexibly adapt AI-supported workflows,
save time and increase security.

4. What signature types does Signati Sign support?

Our solution supports:

Simple Electronic Signature (SES)
Advanced Electronic Signature (FES)
Qualified Electronic Signature (QES) – legally equivalent to a handwritten signature in the EU and Switzerland.

5. Is the solution legally compliant?

Yes. Signati works with Swisscom Trust Services, a leading European trust service provider. This ensures that all signatures are eIDAS and ZertES compliant, auditable, and legally secure.

In addition, Signati is certified according to ISO 9001 (quality management) and ISO/IEC 27001 (information security) – proof of the highest standards in security and process quality.

Furthermore, we are, of course, GDPR compliant.

6. Where is the data processed and stored?

Hosted in Germany: Signati is one of the providers that operates its platform exclusively on German servers.
Server locations: Our data centers are located in Nuremberg and Falkenstein (Vogtland) within the European Union. This ensures that customer data never leaves the EU.
Security certification: The data centers are certified according to ISO/IEC 27001 – the internationally recognized standard for information security and IT environments.

7. How does the signature process work?

The document is uploaded to Signati Sign or automatically imported via Flow.
A hash of the document is sent to Swisscom – the content itself remains confidential.
The signer authorizes the signature using one-factor authentication or, in the case of a qualified electronic signature (QES), two-factor authentication (e.g., SMS, app, biometric authentication).
The signature is then transmitted back to Signati and embedded in the document.

8. What integrations does Signati Flow offer?

Standard interfaces (API, webhooks)
Easy integration with CRM, ERP, and DMS
Support for open standards (OIDC, CIBA, ETSI 119432) for future-proof integration

9. How does Signati Sign differ from other solutions like DocuSign or Adobe Sign?

Signati Sign offers the same core features as international providers – but goes a step further:

German solution with Swisscom Trust Services as a partner,
AI-based workflow engine (Flow) for flexible process design,
Certified according to ISO 9001 and ISO 27001,
GDPR compliant and exclusively hosted in Germany,
Full control over data storage in the EU/CH.

10. For whom is Signati Sign particularly suitable?

Our solution is aimed at companies that:

require legally valid signatures within the European legal framework,
map complex approval and signature processes,
want to connect their internal systems with a modern signature solution.

Fancardz

1. What is FANCARDZ?

FANCARDZ is a digital fan and player platform that allows users to create, share and interactively use personalized digital player and trading cards – ideal for clubs, fans, sponsors and sports organizations.

2. Who is FANCARDZ intended for?

FANCARDZ is aimed at sports clubs, associations, athletes, sponsors and fans who want to connect and strengthen their community with modern, digital experiences.

3. What features does FANCARDZ offer?

Creation of digital player and team cards
Real-time statistics, images, and performance data
Social sharing on platforms like Instagram, X, and LinkedIn
Sponsor integration with branding options
Fan engagement tools and gamification elements

4. How does creating a fan card work?

Player data, photos, and club information are uploaded via the platform or app. A digital card in the club’s individual design is then automatically generated.

5. Can fans create or collect their own FANCARDZ?

Yes! Fans can purchase their own digital trading cards of their favorite players or teams, save them, and collect them in their digital wallet or fan profile.

6. Is FANCARDZ only suitable for soccer?

No. Although FANCARDZ was developed for soccer, it can be adapted for all team sports (e.g. handball, ice hockey, basketball, volleyball) and even individual sports.

7. What advantages does FANCARDZ offer for clubs and sponsors?

Digital visibility and brand loyalty
New revenue streams through collectible cards and sponsorship opportunities
Increased fan engagement through interactivity
Easy integration into existing club platforms

8. How are data and media protected at FANCARDZ?

All data is processed in Swiss data centers and stored in compliance with the GDPR. Access is encrypted, and the data remains the property of the association or the users.

9. Can FANCARDZ be connected to existing club or ticketing systems?

Yes. FANCARDZ can be integrated with club management, CRM and ticketing systems via API interfaces to automatically synchronize player and fan information.

10. How can clubs get started with FANCARDZ?

Interested clubs can request a demo version or book an individual onboarding session directly through Signati Group to activate FANCARDZ for their club.